RefillCalls turns pharmacy software exports into a prioritized, auditable outreach operation — import call lists, work the queue, sync fills, and prove the savings. All in one secure platform.
Good morning, Sarah
Monday · 86 calls ready
Pending calls
86
Completed today
47
Packages saved
29
Smith, John
Lisinopril 10mg
Garcia, Maria
Losartan 50mg
Williams, Robert
Atorvastatin 20mg
Parses exports from
Watch it work
Dashboard, imports, med-sync enrollment, the call workspace, fill optimization, and more — real screens from the real product, scored and cut.
01 — The platform
Six tightly-integrated workspaces replace the spreadsheet, the sticky notes, and the guesswork.
Drop in QS1 NRx, Pioneer Rx, or generic CSV exports — column layouts are auto-detected, duplicates guarded, workload estimated before you commit.
Priorities, due callbacks, report waves, and one-tap claim-next keep every agent on the highest-value call — never digging through spreadsheets.
Sync patient fills, bundle mail orders, and convert 30-day fills to 90 — fewer packages, fewer trips, real savings you can export and prove.
Unpicked prescriptions surface automatically with days-waiting alerts, RTS eligibility, and outreach calls queued before inventory ages out.
Completion rates, agent activity, savings, and financial review lanes — filter by range and export a clean CSV for whoever asks.
Role-based access, a full audit trail on every PHI touch, session timeouts, and one-click encrypted backups — security is the default.
02 — Listen in
Agents work from a focused call workspace: the right script for the call type, full patient context, and one-click outcomes. Callbacks reschedule themselves; savings opportunities surface mid-call, right when the patient is on the line.
Live call · RTS outreach
Garcia, Maria · Losartan 50mg
Agent
Hi, this is Riverside Pharmacy calling for Maria — your Losartan refill has been waiting for 12 days.Patient
Oh! I completely forgot. Could you hold it until Friday?Agent
Done — Friday pickup it is. One more thing: syncing your three refills would mean one trip instead of three. Want me to bundle them?Patient
Yes, please — that would be wonderful.Outcome, duration, and notes logged to the audit trail — automatically.
03 — The rhythm
01
Upload the day's refill export. Formats auto-detect; workload and staff-hours are estimated up front.
02
Calls land in a prioritized queue. Supervisors assign in bulk or agents simply claim the next call.
03
A focused workspace with scripts, patient context, and one-click outcomes — callbacks reschedule themselves.
04
Sync fills, bundle shipments, recover margin, and watch the savings roll into your reports.
04 — Trust
Protected health information is handled according to HIPAA security guidelines — enforced by the platform, not by policy documents.
Import today's list, claim the first call, and watch pending turn into completed — with every action logged and every saving counted.