RefillCalls
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The full catalog

Thirteen workspaces.
One operation.

Everything RefillCalls does today — no roadmap items, no asterisks. If it's on this page, it's in the product.

Dashboard

The day at a glance, alive the moment you sign in.

  • Pending, in-progress, completed, and callback tiles with trend sparklines
  • Time-of-day greeting with your assignments front and center
  • Waiting bin and fill-optimization summaries with one-click drill-downs
  • Agent activity leaderboard and live queue status breakdown
  • Recent call outcomes feed across the whole team

Call Queue

Every agent on the highest-value call, automatically.

  • Priority-ranked queue with status, priority, call-type, and report-work filters
  • One-tap claim-next — no cherry-picking, no collisions
  • Due-callback lane so promised calls never slip
  • Bulk assignment to agents with workload visibility
  • Report waves released in staff-hour-capped batches
  • Missing-closeout focus to capture savings documentation
  • Full-text search across patients, drugs, and Rx numbers

Call Workspace

Everything an agent needs while the patient is on the line.

  • Patient info, prescription details, and attempt history on one screen
  • Script library matched to the call type — refill, sync-fill, cost review, RTS
  • Agent guidance surfaces mail-order bundles and savings mid-call
  • Call timer with one-click outcome logging (eight outcome types)
  • Callback scheduling that re-queues the call automatically
  • Copy-to-clipboard phone and Rx numbers

Import Call Lists

From pharmacy-software export to callable queue in minutes.

  • QS1 NRx and Pioneer Rx column layouts auto-detected
  • 20+ file formats: CSV, Excel, TSV, TXT, PDF, XML, JSON, DBF, GZIP, fixed-width, and more
  • Drag-and-drop upload with three-step preview before anything commits
  • Duplicate guards and per-batch workload / staff-hour estimates
  • Downloadable sample files for testing
  • Import history with per-batch queue links

QS1 Report Archive

Every report your pharmacy system prints, archived and mined.

  • Ingests Daily Audit, Revenue, Narcotics, RX Transaction, and custom reports
  • Automatic schema detection with saved report profiles
  • Financial extraction: margins, copays, and acquisition costs synced to medications
  • Report-derived opportunities: refill-due and no-refill work queued as calls
  • Rich archive search with review, scale, automation, and financial filters
  • CSV export of the full archive

Audit Reports

Your Daily Audit Log, turned into operational insight.

  • Fixed-width QS1 Daily Audit Log parsing (TXT, LOG, GZIP)
  • Workflow staff analysis — most frequent initials per stage
  • Store breakdown by report identifiers
  • Parsed line-item value totals and warning triage

Patient Registry

One synced record per patient, across every import source.

  • Patients and medications synced from calls, reports, and optimization runs
  • Filters for delivery routes, mail-order status, do-not-call, and financial review
  • Sync-health dashboard with recommended repair exports
  • Bulk queue refill outreach for eligible patients — contact guards included
  • Full patient profiles with medication history and facility links
  • CSV export of the registry

Waiting Bin

Filled prescriptions stop aging silently on the shelf.

  • Unpicked prescriptions imported from uploaded reports
  • Days-waiting tracking with configurable RTS and supervisor-alert thresholds
  • Inventory value, copay totals, and insurance-plan breakdowns
  • One-click queue of return-to-stock outreach calls
  • Bin-location and status tracking per item

Return to Stock

A focused lane for pickup-reminder outreach.

  • Dedicated RTS call queue synced from the waiting bin
  • Urgency indicators and pending-outreach counts
  • RTS-specific scripts and outcome labels
  • Outcomes flow back to waiting-bin item status automatically

Fill Optimization

Fewer packages, fewer trips, provable savings.

  • Sync patient fills into shared windows and bundle mail orders
  • 30-day to 90-day supply conversions with insurance-plan rules
  • Drug exclusions: OTC, controlled substances, NDC, and drug-class rules
  • Batch review and apply with full recommendation detail
  • Financial review lanes: negative margin, low margin, high copay
  • Action plan with coverage, confidence, and staff-hour estimates
  • Worklist CSV exports for outreach-ready medications

Reports & Analytics

Answers for whoever asks — with the CSV to prove it.

  • Date-range and call-type filtering across all metrics
  • Completion rate, attempts, and average call duration
  • Per-agent activity table
  • Waiting bin, return-to-stock, and optimization savings rollups
  • Financial analytics from imported report data
  • One-click CSV exports, including the optimization worklist

Security & Compliance

HIPAA-aware handling, enforced by the platform.

  • Role-based access control — administrator, supervisor, agent
  • Tamper-evident audit log of every PHI access and system action
  • 30-minute inactivity session timeout
  • Scheduled encrypted backups with one-click restore
  • Page-level RBAC guards on direct URL access

Administration & Platform

The quality-of-life layer that makes it feel effortless.

  • User management with per-role activity stats
  • Pharmacy profile powering call scripts and outreach
  • Call script library with per-call-type categories
  • ⌘K command palette for instant navigation
  • Dark and light themes with no-flash switching
  • Responsive layout with mobile quick-nav for agents
  • In-app help center with operational runbooks

See it with your own data

Import one export file and the whole catalog above lights up.

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